Privacy policy
Introduction
Rockhounding.org ("Company", "we", "us", or "our") operates a multi-vendor e-commerce marketplace ("Marketplace") at shop.rockhounding.org. We are committed to protecting the privacy of our customers ("you" or "your") and our vendors. This Privacy Policy outlines the types of information collected, its uses, and your choices regarding your data.
Information Collection
- Customer Personal Data: When you use the Marketplace as a customer, we collect:
- Full Name
- Email Address
- Billing and Shipping Address
- Telephone Number
- Payment Information
- Purchase History
- Customer Non-Personal Data:
- Website interactions and browsing activity
- Device type and operating system
- Internet Protocol (IP) Address
- General geographic location
- Vendor Personal Data: When you register as a vendor on the Marketplace, we may collect:
- Full Name
- Business Name and Contact Information
- Email Address
- Billing and Payout Information (e.g., bank account or payment processing details)
- Taxpayer Identification (if required by law)
- Vendor Non-Personal Data
- Sales Data and Order History
- Product Listing Information
- Website interactions and browsing activity
Collection Methods
- Direct Provision: Information is collected through account creation, order placement, subscriptions, vendor registration, or when you communicate with us.
- Automatic Technologies: Cookies, web beacons, and similar technologies are used to gather Non-Personal Data about Marketplace usage.
Information Use
For Customers:
- Essential Operations:
- Order processing and fulfillment across multiple vendors
- Payment processing and management
- Customer support communication
- Communication regarding orders and account activity
- Experience Enhancement:
- Personalization of product recommendations from various vendors
- Marketplace analytics and optimization
- Marketing:
- Promotional materials, offers, and relevant updates (with express consent)
For Vendors:
- Essential Operations
- Order management and communication with customers
- Payout processing and financial record-keeping
- Providing vendor-focused support services
- Marketplace Analytics
- Sales data analysis and optimization insights
Shared Purposes (Customer & Vendor)
- Legal & Administrative:
- Protection of Company rights, vendor rights, and customer rights
- Compliance with legal requirements, requests from law enforcement, or to address potential fraud
Information Sharing
- Limited & Necessary: We may share information as required for:
- Marketplace Operations: (Payment processors, shipping companies, analytics providers)
- Vendor Transactions: Customer data relevant to fulfilling orders.
- Business Transactions: In the context of a merger, acquisition, reorganization, or similar event
- Legal Obligation: When compelled by law, subpoena, or to protect against harm or fraud
Your Choices
- Account Access: Update and manage most Personal Data within your account.
- Opt-Out: Unsubscribe from promotional communications using the provided links or by contacting us.
- Cookie Controls: Browser settings allow cookie management, potentially impacting some features.
- Vendor-Specific Controls: Consult individual vendor policies regarding data processing within their stores.
Data Security
The Company prioritizes data security through reasonable technical, administrative, and physical measures. While we take extensive precautions, please note that no system is completely immune to unauthorized access.
Policy Updates
We may revise this Privacy Policy. Material changes will be posted on the Marketplace with an updated Effective Date. Your continued use of the Marketplace following changes signifies acknowledgment and acceptance of the revised policy.
Contact Information
For inquiries or concerns regarding this Privacy Policy, please reach out to us at: sponsors@rockhounding.org.